Refunds, Returns and Exchanges

At the Preppy Mama we always want to make sure you are happy! We will always refund or remake any item that is faulty. However, since we make personalized items we can't refund your item once it has gone into production because it has your name or initials on it. Please let us know within 24 hours if you have changed your mind on your purchase. If we are able to stop production we will do so. Please make sure you check and double check your spellings. We are not responsible for errors on your part. We don't know how your child's name is spelled or the layout of their initials so please pay special attention to this to save us both a lot of dissappointment. If we do everything right but then you receive your good and you have made a mistake, we will re-make the second item for 50% off to help make your special great!